Interest is free and nonbinding
Marking a product as “Interested” does not authorize a charge. You can stop participating in an interest list without a refund because no payment is taken for interest.
Before a paid commitment
Preview pricing, supplier quotes and fulfillment estimates can change before paid ordering opens. You will be asked to review the confirmed maximum delivered cost and material terms before payment consent.
After a paid commitment
When paid commitments are opened, the cancellation window and any restrictions will be shown before you consent. Some group purchases may become non-cancellable after GroupGrab places a confirmed bulk order or otherwise becomes financially committed to the supplier, except where law or the disclosed offer terms require a different result.
If GroupGrab cannot fulfill
If GroupGrab accepts payment for an order and later cannot fulfill the confirmed product under the accepted terms, the customer will be entitled to the applicable refund. The exact method and timing can depend on the payment provider and transaction state.
Damaged, short or incorrect orders
Report a materially damaged, missing or incorrect item promptly after delivery or pickup and preserve the product, packaging and reasonable proof of the issue. Product-specific inspection or claim windows will be disclosed when paid ordering opens.
Manufacturer warranties
Manufacturer warranties, when available, are separate from GroupGrab’s cancellation and refund rules. Warranty coverage will not be represented as confirmed until the applicable supplier and product terms have been verified.
Launch status
GroupGrab’s first public offers are still in the supplier and fulfillment verification stage. Paid ordering remains closed until the applicable terms can be presented clearly before consent. This policy will be tightened with exact service levels before paid launch.