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Start with the quick answers below. If you still need help, open a tracked request with your account or start a guest support session without signing up.
Common questions
How do I join a Grab?
Open a product or Grab, choose your quantity, review the maximum delivered total, then continue through the secure commitment flow.
When do I get charged?
Review the maximum total and commitment terms before saving a payment method. Saving your card does not charge it. GroupGrab charges only after the group reaches its target and the approved terms remain valid.
Why can my price go down?
As more units join, the group may qualify for better supplier pricing. GroupGrab passes qualifying lower merchandise tiers through to the group under the displayed Grab terms.
Where can I see my order or tracking?
Open My account → Grabs. Paid reservations, fulfillment status and tracking appear there when available.
I requested a product. What happens next?
Your request goes directly into the private Owner Workspace. It can move through Requested, Reviewing, Sourcing, Matched and Closed as GroupGrab works it.
I cannot sign in. What should I do?
Request a fresh sign-in link and use the newest email. If several were requested, older links may no longer be the one you should use.
How do refunds or price-drop savings work?
Eligible refunds, credits or savings choices appear in your account when they apply. GroupGrab does not silently choose a customer savings option for you.
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